Pristine Press Laundry (Kuwait) · Last updated: 26/03/2026
Pristine Press is a laundry pickup and delivery service operating in the State of Kuwait. By using our app or placing an order, you agree to these Terms & Conditions.
We provide laundry pickup, cleaning (including washing and dry-cleaning), and delivery services. All services are provided on a pickup and delivery basis only.
Orders must be placed through the app. Once confirmed, orders are considered active. Orders cannot be canceled after pickup has been completed. Processing times may vary depending on service type and operational conditions. We reserve the right to adjust timelines when necessary.
Prices are based on our official price list. Prices may change at any time. Final pricing may be adjusted after inspection if required.
a) Payment Methods: We offer multiple payment options, including payment through the app and cash upon delivery (if enabled). b) Credit System: Customers may purchase credits within the app. Credits are deducted upon order completion. c) Pay After Processing: Orders may be paid after they are processed. Full payment is required upon or before delivery. d) Negative Balance: Accounts with a negative balance may be restricted from placing new orders. e) Refunds & Re-clean Policy: If you are not satisfied with the cleaning, we offer one free re-clean per item. Refunds are not guaranteed and are reviewed on a case-by-case basis. f) Payment Issues & Misuse: We reserve the right to suspend or restrict accounts in cases of failed payments, abuse of the system, or fraudulent activity.
Minimum order value: 3 KWD. Customers must be available during the selected pickup and delivery windows. Missed pickups may result in rescheduling or cancellation. Repeated no-shows may result in account restrictions. We reserve the right to reschedule due to operational requirements.
Ensure items are ready for collection. Remove all personal belongings from pockets. Inform us of any special care instructions. Do not send high-value items without prior declaration. We are not responsible for damage caused by: pre-existing conditions, weak or worn fabrics, normal wear and tear, or incorrect / missing care instructions.
Customers must declare any high-value or designer items before pickup. Declaration must be made prior to pickup via WhatsApp or phone call to our support team. Such items are subject to acceptance and approval. Items not declared will be treated as standard garments. We do not guarantee specialized handling for luxury or designer items unless explicitly agreed in advance. We are not responsible for brand-specific sensitivity or damage risks, manufacturer defects, or items requiring specialized cleaning processes.
We do not guarantee complete stain or odor removal. Results depend on fabric type, stain condition, and treatment limitations. By using our service, you acknowledge and accept standard industry cleaning practices.
While we take care in handling items, issues may occasionally occur. Standard items: Compensation is limited to 5× the service price, capped at 50 KWD per item. Declared high-value items: Must be declared prior to pickup and are subject to acceptance and approval. If accepted, compensation may be increased up to 100 KWD per item. Undeclared high-value items: Will be treated as standard items. Proof of purchase may be required to process any claim. Claims must be reported within 24 hours of delivery. We do not guarantee full replacement value.
Items not collected within 30 days may be disposed of or donated at our discretion.
We are not liable for delays caused by factors beyond our control, including but not limited to traffic, weather, or operational issues.
We reserve the right to refuse service or reject items that are unsafe, excessively soiled, or unsuitable for processing.
You are responsible for maintaining accurate account information and for all activity under your account.
We may update these Terms at any time. Continued use of the service means you accept any updates.
Pristine Press Laundry (Kuwait) · Last updated: 26/03/2026
We may collect: name, phone number, address, GPS location, order history, and payment-related data processed securely through third-party providers.
We use your data to: process and deliver orders, communicate with you including verification and updates, improve service quality, and prevent fraud and misuse.
We may share necessary data with trusted third-party service providers to operate the service, including payment processing, order management, and communication services. We only share what is necessary.
We retain your data only as long as necessary for service operations and legal and business purposes.
You may request access to your data, request corrections, or request account deletion.
We take reasonable measures to protect your data, but no system is completely secure.
For any inquiries: info@pristinepresskw.com +965 55842834